No Clear Responsible Agency Consumers Can Go To If They Had A Poor Solar Outcome

The Consumer Action Law Centre in Victoria, Choice Magazine and the State based Departments of Fair Trading all have reported a high number of solar sales related complaints.

The Clean Energy Council, which oversees solar accreditation, does not handle consumer complaints. Therefore consumers often get the run around and spend a lot of time having solar related matters investigated.

The majority of quality focused operators in the solar industry looking towards a Federal regulator which aims to implement improvements of behaviour in the solar industry.

Proposed Solution
Have a responsible federal body for solar consumer matters and create a demerit system leading to suspension of solar installation licences if deceptive sales tactics are pursued and poor installation practice applied.